Our smoke alarms are equipped with Wi-Fi, RF, Zigbee, and Tuya modules on the PCBA, ensuring seamless integration with a wide range of smart home systems and meeting international connectivity standards.
FAQs for Various Customers
Our FAQs cover key topics for smart home brands, contractors, wholesalers, and retailers. Learn about features, certifications, smart integration, and customization to find the right security solutions for your needs.
Q: What communication protocols are supported by your smoke alarms?
Q: Can I customize the appearance and software of the smoke alarms?
Yes, we offer complete customization options for both hardware appearance and software. We can design the product to align with your brand identity, and provide tailored software solutions to meet your specific functional requirements.
Q: Do you provide app development services for the smoke alarms?
Absolutely. We not only offer the hardware but also provide custom app development services. Additionally, we supply an SDK to support your team in creating an app that integrates seamlessly with the smoke alarms, allowing for advanced features and control.
Q: Can your smoke alarms be integrated into my existing SSAS system?
Yes, we can provide API support to integrate our smoke alarms into your SSAS (Smart Security Automation System) or other backend systems. Our team can help ensure smooth integration, allowing your systems to work efficiently together.
Q: What is the lead time for custom orders or integrations?
The lead time for custom orders or integrations depends on the complexity of the project. Generally, hardware customization takes several weeks, while software and app development can take additional time depending on the scope. We work closely with you to ensure timely delivery and high-quality results.
Q: Do your smoke alarms meet the latest European safety standards?
Yes, all of our smoke alarms are fully compliant with the latest European safety standards, including EN14604 certification, ensuring that our products meet the required fire safety regulations for residential and commercial buildings.
Q: What is the expected lifespan of your smoke alarms?
Our smoke alarms are designed for long-lasting performance, with a typical lifespan of up to 10 years. After this period, we recommend replacing the units to ensure continued optimal performance.
Q: Can your smoke alarms be integrated into building management systems?
Yes, our smoke alarms are compatible with various building management systems (BMS), allowing them to be easily integrated for real-time monitoring and centralized control of fire safety systems within commercial and residential properties.
Q: What is the warranty period for your products?
We provide a 3-year warranty on all our smoke alarms, covering defects in material or workmanship. This warranty ensures our commitment to product quality and customer satisfaction.
Q: Do you offer bulk purchasing discounts for large projects?
Yes, we offer volume discounts for large orders, particularly for construction projects and bulk purchases. We work with contractors to offer competitive pricing based on project size and specific requirements.
Q: What is the minimum order quantity (MOQ) for e-commerce platform orders?
Our minimum order quantity (MOQ) is flexible. For most products, we offer MOQ starting from 50-100 units, allowing e-commerce platforms to stock inventory without the need for large initial orders.
Q: What marketing materials do you provide to support online sales?
We provide high-quality images, detailed product descriptions, and promotional content to help enhance your product listings. These materials are optimized for e-commerce platforms, ensuring they meet the requirements for effective online marketing.
Q: Are your products available for purchase through online wholesale channels?
Yes, our products are available for bulk purchasing through various online wholesale platforms. We offer competitive pricing for large orders, making it easier for you to stock and resell our products.
Q: What is your return policy for e-commerce retailers?
We offer a flexible return policy for our e-commerce partners. Returns are accepted for defective products within a specified time frame, and we work closely with retailers to ensure a smooth returns process.
Q: How can I track my orders and inventory from your products?
We provide an easy-to-use online portal for tracking orders, inventory levels, and product updates. Retailers can access real-time data to manage stock and orders efficiently.
Q: What is your minimum order quantity (MOQ) for custom logo printing?
For laser engraving, there is no minimum order quantity required. For silk screen logo printing, the minimum order quantity is 500 units.
Q: What is the MOQ for custom functionality or design modifications?
For custom functionality or design modifications, the minimum order quantity is 5,000 units. This ensures that we can efficiently meet your customization needs at scale.
Q: Do you offer logo customization for small orders?
Yes, laser engraving of logos is available for any order size, with no minimum quantity requirement. However, for silk screen logo printing, a minimum order of 500 units is needed.
Q: Can I request both custom functionality and custom design?
Yes, we offer both custom functionality and custom design services. The MOQ for such customizations is 5,000 units, ensuring we can meet your specific needs while maintaining production efficiency.
Q: What other customization options are available for smaller order quantities?
In addition to laser engraving for logos, we can also offer other minor customizations, such as packaging design or certain software configurations, for smaller orders. For larger-scale customizations, please refer to our MOQ guidelines.
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Security Products FAQ
We offer smoke detectors, CO alarms, door/window sensors, and water leak detectors designed for reliability and integration. Find answers on features, certifications, smart home compatibility, and installation to choose the right solution.
Q: What certifications do your smoke detectors have?
Our smoke detectors comply with EN14604, CE, and RoHS certifications, ensuring they meet the safety and regulatory requirements for European and global markets.
Q: Are your smoke detectors standalone or interconnected?
We offer both standalone smoke detectors and interconnected models using RF, Wi-Fi, Zigbee, and Tuya, allowing multiple devices to communicate in case of fire.
Q: What is the battery life of your smoke detectors?
Our models feature long-lasting batteries that can last up to 10 years, minimizing maintenance and replacement needs.
Q: Can your smoke detectors be integrated with smart home systems?
Yes, we provide Wi-Fi, Zigbee, and Tuya-compatible smoke detectors that can be linked to smart home systems for remote monitoring.
Q: Do you offer customization for branding and features?
Yes, we support OEM/ODM services, including custom logos (laser engraving or silk screen printing), as well as function and design modifications with a 5,000-unit MOQ.
Q: What type of sensor technology do your CO alarms use?
Our CO alarms use electrochemical sensors, providing accurate and reliable carbon monoxide detection with minimal false alarms.
Q: Do your CO alarms comply with international safety standards?
Yes, our CO alarms meet EN50291, CE, and other relevant certifications required for residential and commercial use.
Q: Are your CO alarms battery-powered or hardwired?
We only offer battery-operated, and smart versions (Wi-Fi/Zigbee), providing flexibility based on different installation needs.
Q: Can your CO alarms be interconnected with smoke detectors?
Yes, we offer combined smoke & CO alarms as well as wireless interconnect models that trigger all connected alarms in case of danger.
Q: What are the key factors to consider when choosing a CO alarm?
Factors include sensor type, power source, interconnectivity options, smart features, and compliance with safety regulations.
Q: What types of door/window sensors do you offer?
We offer magnetic contact sensors, available in wired and wireless options, compatible with alarm systems and smart home platforms.
Q: Do your sensors work with smart home ecosystems?
Yes, our sensors are available in Wi-Fi, Zigbee, and RF versions, allowing integration with smart home security systems.
Q: What is the typical battery life for your wireless door/window sensors?
Our wireless sensors feature long-life batteries, lasting 3 to 5 years under normal use.
Q: Can your sensors trigger alarms or automate home actions?
Yes, our sensors can trigger sirens, send alerts to mobile apps, or automate actions like turning on lights when a door is opened.
Q: Do you offer bulk purchasing or custom branding options?
Yes, we provide OEM/ODM services, including custom logos, packaging, and private labeling for bulk orders.
Q: How do your water leak detectors work?
Our detectors use moisture-sensitive sensors that detect water leaks and immediately send alerts through sound alarms or smart notifications.
Q: Are your water leak detectors standalone or smart-enabled?
We offer both standalone models and smart-enabled (Wi-Fi/Zigbee) models, which integrate with home automation systems.
Q: Where should water leak detectors be installed?
Ideal locations include under sinks, near washing machines, basements, bathrooms, and water heaters to detect leaks early.
Q: What is the battery life of your water leak detectors?
Our models feature low-power technology, allowing batteries to last up to 5 years under normal usage.
Q: Can multiple water leak detectors be connected for large properties?
Yes, our smart models can be interconnected or linked to a centralized system for large properties, ensuring real-time monitoring of multiple areas.
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We help your brand launch the most innovative smart home products
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